State: Texas Product: Centerpoint Energy Customer Care Clear all filters (0 of 27 reviews match)
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Gas to our home had to be turned off due to a leak. We had the leak repaired the same day and called to have the gas turned back on. We have been waiting two days, calling several times each day for an update and were just told at midnight that we no one can come out...
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1.0
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Centerpoint Energy Customer Care
#1407276
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Centerpoint Energy - Property Damage

Centerpoint came up to my house saying they need to work on my backyard to set a line for a house being built behind our house. I didnt get any notice whatsoever. I work night shift and it was a big inconvinience on my part. Now when i woke up in the afternoon my backyard was messed up, he dig *** and dumped an ugly looking grass that is now dried out because he didnt do it right.. under there is a sprinkler head that he alao messed up.
1.5
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Centerpoint Energy Customer Care
#1329205
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I just noticed, after many years of using electricity, the TDU charges. Centerpoint is charging $70.20 per month. I called my electric company and they said the charge is a Centerpoint fee. The fee is almost the amount of my monthly bill. Something has to be done....
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1.0
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Centerpoint Energy Customer Care
#1317536
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I called in late October to get new gas line put in to a new constructed home.The gas line is on the easement about fifty foot from the home with no obstructions in the way. Called customer service in December to because the area rep or tech would not return calls....
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1.0
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Centerpoint Energy Customer Care
#1161194
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Living near Barker Reservoir I was without power for eleven days.In interacting with a number of their employees including workers and supervisors I found them all to be unfailingly polite and dedicated to helping Houstonians and myself after Harvey. Especially...
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5.0
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Centerpoint Energy Customer Care
#1099656
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Perhaps the worst people I`ve ever dealt with.I have been trying to get power since 11/28/2016. Centerpoint sent my order to The City of Houston for permit release. I am not in the city. That was one battle. Then Centerpoint came out to install meter, but said that I...
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1.3
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Centerpoint Energy Customer Care
#984860
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Centerpoint Energy - NEW SERVICE
Centerpoint Energy - NEW SERVICE
I ordered new service and had confirmation email with date to be connected.Said they would be there anytime between 8am -5pm. I took off work to be home. 4pm rolled around and had not heard from anyone so I called their service number. The lady begin to tell me they...
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Anonymous
Anonymous

I just had this same exact thing happen to me today. It's exact right down to the emails.

2.2
Product
Centerpoint Energy Customer Care
I liked
  • When i had serivce before i never had any issues
I didn't like
  • Missing 2 days of work for their mistake
#963746
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Centerpoint Energy Customer Care Review

Just had to kick a technician out of my house and call the police on him. He was yelling at me telling me he knows how to do is job. Telling him I was calling his supervisor he then darted towards me pushing his way out my back door to cut my service back off. Not until he saw my large son come out because all the yelling he decided to back off and leave.
1.7
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Diversity of Products or Services
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Price Affordability
Product or Service Quality
Reliability
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Value for money
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Centerpoint Energy Customer Care
#951251
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After setting up my account with centerpoint.first off they got my address wrong so they were billing another address and they disconnected my service due to non-payment even thou I never got a bill stated when and what I needed to pay the Fee's were 3 times what my...
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1.8
Product
Centerpoint Energy Customer Care
I didn't like
  • No electricity
  • Staff
  • Hold time on phone
#927393
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Centerpoint failed to send ANY notification that our gas was going to be shut off over a past due balance of $20.TWENTY DOLLARS ARE YOU KIDDING ME!??? And then your worker came and trespassed on our property and almost let my dog out to get killed and NO REMORSE???...
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Anonymous
Anonymous

Well if 4 million people all owed you just $20 then I'm sure you'd want your money too or disconnect them. Pay your bill or don't have the service.

1.0
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Centerpoint Energy Customer Care
#901714
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