State: Texas Product: Centerpoint Energy Customer Care Clear all filters (10 of 20 reviews match)
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I called in late October to get new gas line put in to a new constructed home.The gas line is on the easement about fifty foot from the home with no obstructions in the way. Called customer service in December to because the area rep or tech would not return calls....
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1.0
Product
Centerpoint Energy Customer Care
#1161194
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Living near Barker Reservoir I was without power for eleven days.In interacting with a number of their employees including workers and supervisors I found them all to be unfailingly polite and dedicated to helping Houstonians and myself after Harvey. Especially...
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5.0
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Centerpoint Energy Customer Care
#1099656
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Perhaps the worst people I`ve ever dealt with.I have been trying to get power since 11/28/2016. Centerpoint sent my order to The City of Houston for permit release. I am not in the city. That was one battle. Then Centerpoint came out to install meter, but said that I...
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1.3
Product
Centerpoint Energy Customer Care
#984860
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Centerpoint Energy - NEW SERVICE
Centerpoint Energy - NEW SERVICE
I ordered new service and had confirmation email with date to be connected.Said they would be there anytime between 8am -5pm. I took off work to be home. 4pm rolled around and had not heard from anyone so I called their service number. The lady begin to tell me they...
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Anonymous
Anonymous

I just had this same exact thing happen to me today. It's exact right down to the emails.

2.2
Product
Centerpoint Energy Customer Care
I liked
  • When i had serivce before i never had any issues
I didn't like
  • Missing 2 days of work for their mistake
#963746
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Centerpoint Energy Customer Care Review

Just had to kick a technician out of my house and call the police on him. He was yelling at me telling me he knows how to do is job. Telling him I was calling his supervisor he then darted towards me pushing his way out my back door to cut my service back off. Not until he saw my large son come out because all the yelling he decided to back off and leave.
1.7
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Product
Centerpoint Energy Customer Care
#951251
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After setting up my account with centerpoint.first off they got my address wrong so they were billing another address and they disconnected my service due to non-payment even thou I never got a bill stated when and what I needed to pay the Fee's were 3 times what my...
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1.8
Product
Centerpoint Energy Customer Care
I didn't like
  • Hold time on phone
  • No electricity
  • Online setup
#927393
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Centerpoint failed to send ANY notification that our gas was going to be shut off over a past due balance of $20.TWENTY DOLLARS ARE YOU KIDDING ME!??? And then your worker came and trespassed on our property and almost let my dog out to get killed and NO REMORSE???...
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Anonymous
Anonymous

Well if 4 million people all owed you just $20 then I'm sure you'd want your money too or disconnect them. Pay your bill or don't have the service.

1.0
Product
Centerpoint Energy Customer Care
#901714
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Centerpoint energy is not very customer friendly company in terms of dealing customer affairs. They are hungry company. I was charged 47 00 extra for same day service although I did not ask for it. Their autmoted service never spelled out clearly that there would be...
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2.0
Product
Centerpoint Energy Customer Care
#734004
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i tried paying a bill for an employee today. the phone recognition is *** it matches your phone number automatically and if you enter in different number it transfers you to customer service who cant take payments. payments can only be made by phone or online. so it...
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1.3
Product
Centerpoint Energy Customer Care
I didn't like
  • Payment system
  • Lack of knowledge
  • Overly broad security
#565544
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Always pay my gas bill on line and on time, missed one payment for June and was under the mistake of the bill being due on 7/05/13. Got online on 7/02/13 to schedule payment but came to find out the gas had been shut off in the morning while I was at work. Called up...
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Product
Centerpoint Energy Customer Care
#426437
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