CenterPoint Energy
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CenterPoint Energy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CenterPoint Energy has 1.5 star rating based on 107 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend CenterPoint Energy to a friend or colleague.
- Rating Distribution
Pros: When i had serivce before i never had any issues, Most staff work very hard, Assurances from customer service.
Cons: Customer service, No electricity, No service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CenterPoint Energy has 1.5 star rating based on 107 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend CenterPoint Energy to a friend or colleague.
- Rating Distribution
Pros: When i had serivce before i never had any issues, Most staff work very hard, Assurances from customer service.
Cons: Customer service, No electricity, No service.Recent recommendations regarding this business are as follows: "If you can avoid CenterPoint, do so!", "Do not use them if you can avoid it.", "Stay out of southern Indiana.", "Do not use gas in your home if they are they only provider.", "Why bother it's just a way to deter".
Most users ask CenterPoint Energy for the delivery of goods as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top CenterPoint Energy Reviews
"Great job"
I called in for street light outage around 11.00 Pm last night and they were working on it today at 8.15 am Person who answered my phone was very helpful and...
"Completely unacceptable service"
This is the third time within the last 12 months or so that our power has been knocked out by some rain. One might think/ expect that restoring power would...
Completely unacceptable service
- Horribly slow service restoration after outage
User's recommendation: If you can avoid CenterPoint, do so!!!
Constant power loss
- Horrible service
Preferred solution: Price reduction
Irving, Texas
Poor Everything
User's recommendation: Do not use them if you can avoid it.
Houston, Texas
Overcharge on my electric bill
It’s says , the number doesn’t exist
Newburgh, Indiana
Honest opinion
- Fast recovery when storms hit
- Monopoly so no other choices
- Price gouging
- Constant rate hikes
Preferred solution: Price reduction
User's recommendation: Stay out of southern Indiana.
Vancouver, Washington
Terrible service
User's recommendation: Do not use gas in your home if they are they only provider.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shreveport, Louisiana
Overcharges, possible fraudulent activity
I signed up for centerpoint and was told my bill would be 20-30 a month per levelized billing. Bills were mostly doubled when I got them.
It took the lady from LIHEAP to find out my bills were high bc of levelized billing. One employee I spoke with afterwards took me off if levelized billing. During this time, there were correspondence about the complaints to corporate office, and they stood strong on the fact that I owed that bc of the gas I used, I live alone in a duplex,and the way levelized billing us set up. They did admit that they put new unemployed to work that were uneducated on the facts and that was part of the problem.
Long story short, they have taken advantage of someone on a fixed income. They gave me ultimatums. They cut me off bc I was 20 dollars short. I contacted LPSC, and I could tell that their office would b no help to me.
They finally called and told me they would cut it back on in spite of the 20 dollars but I am still libel for all those overcharges. One employee had me off of levelized billing, and corporate who always claims their abilities are limited, gave me an ultimatum which forced me to get back on it.
So now they offered me a payment plan for money I don't owe and bills Incurred after they admitted it was part their fault. I'm 60 and disabled and8m gonna have to move and disrupt my life where I plan to die at bc of Centerpoint Energy and zero help from the office of the LOUISIANA PUBLIC SERVICE COMMISSIONERS OFFICE.
- Have a payment plan for their overcharges echarges
- Almost everything
Preferred solution: Price reduction
User's recommendation: Run the other way-ELECTRICITY ONLY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Katy, Texas
Horrible Service
User's recommendation: Just prepare to be dissapointed. They sub out almost ALL of their work.
Houston, Texas
Even the passed customer validation number didn't work!!
User's recommendation: Why bother it's just a way to deter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Misinformed. Not fully explained..not clarified
User's recommendation: Investigate ..They talk fast to confuse you . I think it's a scam.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Gas bill
- Are bad at communicating with customers
Preferred solution: I want them to explain to me why I still have to pay the 85.00 when the bill was all ready paid before she disconnected
User's recommendation: Never ever get centerpoint
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Worst energy company in all the states
- Rain produces no power
Preferred solution: Price reduction
User's recommendation: Beware this energy company sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Just trying to get solar connected so i dont have to pay for power from centerpoint and solar loan
- Good company
- Not giving appointment for connections
Preferred solution: i would like to get solar connection working while i have to pay for the panels.money lost if centerpoint dose not grant permission
User's recommendation: check deep into anything that sounds to good to be true
Jacksonville, Florida
Rich company only getting richer.
User's recommendation: Complain complain complain
Carthage, Texas
Payments
About
,
Centerpoint Energy is one of the largest providers of natural gas. The company has more than 5 million customers all over the United States. Centerpoint Energy is considered to be the leading distributor of natural gas in the US. Centerpoint Energy is known for providing high quality energy at affordable prices. Millions of consumers have already made sure Centerpoint Energy is a reliable company to deal with. Services provided by the company include Electric Transmission & Distribution, Natural Gas Distribution, Field Services, Interstate Pipelines, and Competitive Natural Gas Sales and Services. If you are looking for an experienced energy provider, Centerpoint Energy is a great choice to make.
CenterPoint Energy is ranked 307 out of 1546 in Utility category
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