Product: Centerpoint Energy Customer Care Clear all filters (17 of 17 reviews match)
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Living near Barker Reservoir I was without power for eleven days.In interacting with a number of their employees including workers and supervisors I found them all to be unfailingly polite and dedicated to helping Houstonians and myself after Harvey. Especially...
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5.0
Product
Centerpoint Energy Customer Care
#1099656
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They have disappointing response time.They were suppose to come today but they scheduled it to be the next day. I am very disappointed with their service. If they want to have positive customer service, they would be respectful and come when they are suppose to. We are...
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1.3
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Centerpoint Energy Customer Care
#1073541
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Perhaps the worst people I`ve ever dealt with.I have been trying to get power since 11/28/2016. Centerpoint sent my order to The City of Houston for permit release. I am not in the city. That was one battle. Then Centerpoint came out to install meter, but said that I...
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1.3
Product
Centerpoint Energy Customer Care
#984860
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Centerpoint Energy Customer Care Review

#1015968
Id rather heat up water by the stove and freeze instead of dealing with these people. Dont waist money on the same day connection they cant keep their word and since their not obligated to even knock on ur door waist of time. I paid my recconection fee 8 days and still waitin on them
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Centerpoint Energy Customer Care Review

#951251
1.7
Details
Just had to kick a technician out of my house and call the police on him. He was yelling at me telling me he knows how to do is job. Telling him I was calling his supervisor he then darted towards me pushing his way out my back door to cut my service back off. Not until he saw my large son come out because all the yelling he decided to back off and leave.
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Burner element went out on our oven.We have service plus covering the appliance. Phoned CPE to schedule a service call. Was told it would be exactly 2 weeks to get someone to come out to replace the part. The tag line for CPE is "Always There". Can you imagine not...
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2.6
Product
Centerpoint Energy Customer Care
#958414
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After setting up my account with centerpoint.first off they got my address wrong so they were billing another address and they disconnected my service due to non-payment even thou I never got a bill stated when and what I needed to pay the Fee's were 3 times what my...
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1.8
Product
Centerpoint Energy Customer Care
I didn't like
  • Staff
  • Hold time on phone
  • No electricity
#927393
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I HATE CENTERPOINT ENERGY... They have the worst customer service ever. My bill was $62 and I was disconnected. They said it wasn't their fault if I didn't receive mail notification. I was told they sent me an email which I also didn't receive. When I asked them to...
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Anonymous
Markjr88

Just had same problem Centerpoint is the worst company out there I will be call the state and BBB

Anonymous
Anonymous

Pretty sure they send out this thing called a bill. Pay it and this won't happen.

1.3
Product
Centerpoint Energy Customer Care
I didn't like
  • Customer service
  • U suck
#911062
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Centerpoint failed to send ANY notification that our gas was going to be shut off over a past due balance of $20.TWENTY DOLLARS ARE YOU KIDDING ME!??? And then your worker came and trespassed on our property and almost let my dog out to get killed and NO REMORSE???...
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Anonymous
Anonymous

Well if 4 million people all owed you just $20 then I'm sure you'd want your money too or disconnect them. Pay your bill or don't have the service.

1.0
Product
Centerpoint Energy Customer Care
#901714
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Centerpoint energy is not very customer friendly company in terms of dealing customer affairs. They are hungry company. I was charged 47 00 extra for same day service although I did not ask for it. Their autmoted service never spelled out clearly that there would be...
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2.0
Product
Centerpoint Energy Customer Care
#734004
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Jarroid 00923468 did not care about my problem. My gas was cut off for 28.97 he said a notice was sent out for termination. We let him know we did not recieve the notice or the phone call. Before centerpoint contacted us by email and a text reminder. That was not the...
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3.0
Product
Centerpoint Energy Customer Care
I didn't like
  • Bad custumer service
#673754
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For starters, I'm moving into a new home next week and of course I need to turn on my Gas. Well earlier last week I spoke with someone who told me every thing that I had to do before they could turn on my Gas. Which, I followed protocol and every thing. Well last...
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Product
Centerpoint Energy Customer Care
#582239
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