Product: Centerpoint Energy Customer Care Clear all filters (0 of 20 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I called in late October to get new gas line put in to a new constructed home.The gas line is on the easement about fifty foot from the home with no obstructions in the way. Called customer service in December to because the area rep or tech would not return calls....
Read more
1.0
Product
Centerpoint Energy Customer Care
#1161194
Reply to reviews
Purchased a home took two days off of work and was promised gas service was connected on friday weekend past and no gas.Monday order was submitted charged and no show, come to find out they mest up on my order have to wait till tuesday. Missed them on tuesday i called...
Read more
1.0
Product
Centerpoint Energy Customer Care
#1148298
Reply to reviews
Living near Barker Reservoir I was without power for eleven days.In interacting with a number of their employees including workers and supervisors I found them all to be unfailingly polite and dedicated to helping Houstonians and myself after Harvey. Especially...
Read more
5.0
Product
Centerpoint Energy Customer Care
#1099656
Reply to reviews
They have disappointing response time.They were suppose to come today but they scheduled it to be the next day. I am very disappointed with their service. If they want to have positive customer service, they would be respectful and come when they are suppose to. We are...
Read more
1.3
Product
Centerpoint Energy Customer Care
#1073541
Reply to reviews
Show

Centerpoint Energy Customer Care Review

Id rather heat up water by the stove and freeze instead of dealing with these people. Dont waist money on the same day connection they cant keep their word and since their not obligated to even knock on ur door waist of time. I paid my recconection fee 8 days and still waitin on them
Product
Centerpoint Energy Customer Care
#1015968
Reply to reviews
Perhaps the worst people I`ve ever dealt with.I have been trying to get power since 11/28/2016. Centerpoint sent my order to The City of Houston for permit release. I am not in the city. That was one battle. Then Centerpoint came out to install meter, but said that I...
Read more
1.3
Product
Centerpoint Energy Customer Care
#984860
Reply to reviews
Centerpoint Energy - NEW SERVICE
Centerpoint Energy - NEW SERVICE
I ordered new service and had confirmation email with date to be connected.Said they would be there anytime between 8am -5pm. I took off work to be home. 4pm rolled around and had not heard from anyone so I called their service number. The lady begin to tell me they...
Read more
Anonymous
Anonymous

I just had this same exact thing happen to me today. It's exact right down to the emails.

2.2
Product
Centerpoint Energy Customer Care
I liked
  • When i had serivce before i never had any issues
I didn't like
  • Missing 2 days of work for their mistake
#963746
Reply to reviews
Burner element went out on our oven.We have service plus covering the appliance. Phoned CPE to schedule a service call. Was told it would be exactly 2 weeks to get someone to come out to replace the part. The tag line for CPE is "Always There". Can you imagine not...
Read more
2.6
Product
Centerpoint Energy Customer Care
#958414
Reply to reviews
Show

Centerpoint Energy Customer Care Review

Just had to kick a technician out of my house and call the police on him. He was yelling at me telling me he knows how to do is job. Telling him I was calling his supervisor he then darted towards me pushing his way out my back door to cut my service back off. Not until he saw my large son come out because all the yelling he decided to back off and leave.
1.7
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Centerpoint Energy Customer Care
#951251
Reply to reviews
After setting up my account with centerpoint.first off they got my address wrong so they were billing another address and they disconnected my service due to non-payment even thou I never got a bill stated when and what I needed to pay the Fee's were 3 times what my...
Read more
1.8
Product
Centerpoint Energy Customer Care
I didn't like
  • No electricity
  • Staff
  • Terrible customer service
#927393
Reply to reviews