Product: Centerpoint Energy Customer Care Clear all filters (0 of 27 reviews match)
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Gas to our home had to be turned off due to a leak. We had the leak repaired the same day and called to have the gas turned back on. We have been waiting two days, calling several times each day for an update and were just told at midnight that we no one can come out...
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1.0
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Centerpoint Energy Customer Care
#1407276
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I am currently still on hold for customer service - it’s been 45 minutes and I still haven’t talked to a human. I have called three times into this department and it’s always the same - they don’t answer. Surely an organization this size can accommodate the client load...
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1.7
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Centerpoint Energy Customer Care
#1399835
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Centerpoint Energy - Had an appointment today and nobody came

I had an appointment today to get my gas services turned on and no one showed!! And when i call the automated system says no one was home over the age of 18!!! That is a bald face lie ive been home all day waiting on the call thats suppose to happen 30 minutes before they come nobody called someone lied and i dont like liars i have 4 small children and there is a freeze warning this weekend i need my gas!! I paid 222 dollars for gas and i need it now
1.0
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Centerpoint Energy Customer Care
#1396698
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Centerpoint Energy - Property Damage

Centerpoint came up to my house saying they need to work on my backyard to set a line for a house being built behind our house. I didnt get any notice whatsoever. I work night shift and it was a big inconvinience on my part. Now when i woke up in the afternoon my backyard was messed up, he dig *** and dumped an ugly looking grass that is now dried out because he didnt do it right.. under there is a sprinkler head that he alao messed up.
1.5
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Centerpoint Energy Customer Care
#1329205
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I just noticed, after many years of using electricity, the TDU charges. Centerpoint is charging $70.20 per month. I called my electric company and they said the charge is a Centerpoint fee. The fee is almost the amount of my monthly bill. Something has to be done....
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1.0
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Centerpoint Energy Customer Care
#1317536
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It is always a frustrating experience dealing with CenterPoint. They are a monopoly and they know you have no other option. If they had any competition they would be out of business. Their behavior is such that they feel THEY are the customer doing us a favor. They...
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Centerpoint Energy Customer Care
#1269363
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I called in late October to get new gas line put in to a new constructed home.The gas line is on the easement about fifty foot from the home with no obstructions in the way. Called customer service in December to because the area rep or tech would not return calls....
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1.0
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Centerpoint Energy Customer Care
#1161194
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Purchased a home took two days off of work and was promised gas service was connected on friday weekend past and no gas.Monday order was submitted charged and no show, come to find out they mest up on my order have to wait till tuesday. Missed them on tuesday i called...
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1.0
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Centerpoint Energy Customer Care
#1148298
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I moved to a town where Centerpoint has a monopoly on gas "service". I paid their $100 deposit, as told. I scheduled an appointment to get my gas turned on. First they gave us a 12 hour window, said they would call twice to make sure we were home, then proceeded to...
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1.0
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Centerpoint Energy Customer Care
#1122211
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Living near Barker Reservoir I was without power for eleven days.In interacting with a number of their employees including workers and supervisors I found them all to be unfailingly polite and dedicated to helping Houstonians and myself after Harvey. Especially...
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5.0
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Centerpoint Energy Customer Care
#1099656
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